Terms & Conditions

Effective Date: 01 Jun 2025

Business Information:

Kate Meneses Coaching

Registered in Spain

Website: https://www.katemeneses.com

Email: kate4coaching@gmail.com

1. Introduction

These Terms & Conditions govern the use of coaching services provided by Kate Meneses Coaching via https://www.katemeneses.com. By booking or using my services, you agree to these Terms.

 2. Definitions

  • Client: The individual receiving coaching services.

  • Coach: The professional providing coaching services.

  • Services: Coaching sessions (individual, group, online, or in-person).

  • Agreement: This set of Terms & Conditions.

  • Coaching Agreement: A personalised document that outlines the nature of coaching and defines roles, responsibilities, confidentiality, financial terms, and other key aspects of the coaching partnership.

 3. Services Offered

Coaching is a client-driven process for personal and professional growth and is not a substitute for therapy or professional advice. Clients are responsible for their own decisions.

Kate Meneses offers 1:1 and group coaching (via Zoom or in person), with details outlined in a personalised Coaching Agreement.

 4. Client Responsibilities

Clients agree to:

  • Provide accurate personal and contact information.

  • Be on time and fully engaged in sessions.

  • Refrain from abusive or inappropriate conduct.

  • Bring a clear agenda to each session to maximise value.

  • Participate in sessions from a private, quiet, stationary location (not in a car).

  • Notify the coach if something is not working or if changes are desired in the coaching engagement.

 5. Fees and Payment

  • All fees are listed on the “Working with Me” page under the Coaching Plans section.

  • Prices are quoted in EUR and exclusive of VAT, where applicable.

  • Payment methods: Credit card payment via Stripe and Bank transfer.

  • Payment is due in advance as per the selected plan.

  • Invoices can be provided upon request.

  • Sessions may be suspended if payment is not received within 6 hours before the start of the session.

  • Refunds follow the cancellation policy below.

 Following Article 103 of the Spanish Consumer Law (LGDCU), by booking coaching services that are personalised and may begin before the statutory withdrawal period ends, the client waives the right of withdrawal (14-day cancellation period), as the service is considered to have been fully or partially executed with their prior consent. Therefore, no refunds will be issued within 14 days of purchase.

 6. Cancellation & Rescheduling Policy

  • Cancellations require at least 24 hours’ notice by email or phone (based on the time of the session).

  • For Express Coaching, at least 6 hours’ notice by email or phone (based on the time of the session).

  • Missed sessions without notice are non-refundable.

  • The coach reserves the right to reschedule sessions with reasonable notice.

  • Late arrivals: Sessions will end at the originally scheduled time; no extra time will be added.

  • Prepaid sessions must be used within 6 months of purchase unless otherwise agreed. Unused sessions after this period may be forfeited without refund.

  • In case of unforeseen events (e.g., illness, technical issues, or emergencies), the coach may reschedule sessions without penalty. Reasonable notice will be given whenever possible.

 7. Confidentiality

All session content is confidential, except when:

  • Legally required to disclose.

  • There is a risk of harm to the client or others.

 8. Limitation of Liability

Coaching is a professional service, but no outcomes are guaranteed.

  • Maximum liability is limited to the amount paid by the client for coaching services.

  • The coach is not liable for decisions made by the client or their consequences.

 9. Dispute Resolution

We aim to resolve disputes amicably. If not possible, disputes will be settled under the jurisdiction of Spanish courts and laws.

 10. Privacy Policy

Your privacy and trust are very important to me. This policy explains how I collect, use, and protect your data in line with the General Data Protection Regulation (GDPR and LOPDGDD).

Data Controller: Katherine Meneses, Spain.

Registered business in Spain. Address available upon request.

What Personal Data Do I Collect

I collect the following types of personal data, only when necessary and with your consent:

  • Contact details: Name, email address, phone number

  • Booking & scheduling data: Session dates, times, preferences

  • Payment data: Limited information, such as transaction IDs, I do not store card or bank details

  • Coaching-related data: Notes, reflections, goals, and progress from our sessions

  • Communication: Emails and shared resources (e.g. articles, booklets, exercises)

  • Technical data: IP address, device/browser info (if visiting my website)

How I Use Your Data

Your data is used strictly to:

  • Schedule and deliver coaching sessions

  • Communicate with you regarding your coaching journey

  • Share resources (e.g., PDFs, tools, follow-ups)

  • Process payments securely

  • Improve the coaching experience

  • Comply with legal obligations

Legal Basis for Processing

I process your data based on:

  • Consent – when you book a session or sign up to receive materials

  • Contract – to provide you with the services you request

  • Legitimate interest – to improve services, manage client relationships

  • Legal obligation – for tax and accounting purposes

Third-Party Services

I use the following third-party tools that may process your data:

  • Zoom (video conferencing)

  • Stripe (payments)

  • Email provider (e.g., Gmail or other)

  • Website hosting provider (e.g., Squarespace)

These services are GDPR-compliant or based in countries with adequate protection agreements.

Data Storage & Retention

  • I keep coaching-related notes securely and only for as long as necessary (maximum 3 years after our last session unless otherwise required by law).

  • Financial data is retained for tax and accounting purposes (up to 5 years, as required by law).

  • You can request deletion at any time, subject to legal requirements.

Your Rights Under GDPR

You have the right to:

  • Access your data

  • Correct or update it

  • Request deletion

  • Restrict or object to processing

  • Withdraw consent at any time

  • Data portability (receive a copy in a structured format)

  • File a complaint with a Data Protection Authority (DPA)

You can exercise your rights by contacting me at kate4coaching@gmail.com. Please include a copy of a valid ID document for identity verification, as required under GDPR.

 Data Security

I take appropriate measures (e.g., password protection, device encryption, secure cloud storage) to keep your data safe from unauthorised access, loss, or misuse.

 Cookies & Website Analytics

This website uses cookies and third-party tools to improve performance and understand visitor behaviour. A cookie banner lets you accept or customise settings in line with GDPR, and you can update your preferences anytime.

 Newsletters & Marketing e-mails

You may opt out of marketing or informational emails at any time by clicking ‘unsubscribe’ or contacting me directly.

 Changes to This Policy

I may update this Privacy Policy from time to time. The updated version will be posted on my website with the revised effective date.

 Intellectual Property

All materials (PDFs, exercises, recordings) shared during coaching are the intellectual property of Kate Meneses Coaching.

  • Clients receive a personal-use license.

  • Reproduction, teaching, or sharing without written permission is prohibited.

  • Unauthorised use may result in legal action.

 Contact

If you have any questions or concerns about your data or this policy, please get in touch at:

📧 kate4coaching@gmail.com

🌍 https://www.katemeneses.com

 © 2025 Kate Meneses Coaching. All rights reserved.